Shipping policy

Shipping Policy

Effective Date: October 2, 2026

Store Name: Subhraé Lifestyle

Contact Email: subhraelifestyle@gmail.com

Welcome to Subhraé Lifestyle. We are committed to delivering your order quickly, securely, and efficiently. Please review our shipping policy below to understand how and when your products will be shipped.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding Sundays and national holidays) after receiving your order confirmation email.

  • Once your order has been packed and dispatched, you will receive a shipment confirmation email containing your tracking information.

2. Shipping Rates & Delivery Estimates

We offer reliable shipping options across our service regions. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: Delivered within [1 to 5 ] business days depending on your location.

  • Express Shipping: Available at checkout for urgent orders.

Please note that transit times may vary during peak seasons, promotional sales, or due to unforeseen logistical delays beyond our control.

3. Order Tracking

Once your package is shipped, you will receive a tracking link via email or SMS. You can use this tracking number to monitor the real-time status of your delivery.

4. Shipping Address Changes & Incorrect Addresses

  • Customers are responsible for providing a complete and accurate shipping address at checkout.

  • If you need to make changes to your delivery address, please contact us immediately at subhraelifestyle@gmail.com. Once an order has been dispatched or handed over to our shipping partners, we can no longer alter the delivery address.

5. Missing or Damaged Packages

  • Damaged in Transit: If your package arrives damaged, please take clear photos of the packaging and the damaged item(s) upon receipt and email us immediately at subhraelifestyle@gmail.com so we can assist you with a replacement or claim.

  • Lost Packages: If tracking shows your package has been delivered but you have not received it, please check with your neighbors or local delivery office first, then contact us so we can coordinate with our courier partners to investigate.

6. Contact Us

If you have any questions regarding our shipping policy, delivery times, or your current order, please reach out to our support team at subhraelifestyle@gmail.com.